FREQUENTLY ASKED QUESTIONS
How does the POSIQ Loyalty program work?
It is ALL Mobile! Guests are now identified by their mobile number and will receive offers through their mobile phone. Its all stored in our system and a bartender or server can look up your account by your cell.
Can I use this Loyalty Program at all the Martuscelli Restaurant Group Locations?
Yes! In fact you earn from all the locations and USE your rewards at ALL the locations. You can join now by entering your mobile number. You will need to give your mobile number to your server or bartender so they can add your check amount to your account.
How do I join the new VIP Loyalty Program?
Text “Rewards” to (302)495-5355. You will receive a welcome text to the program.
Can there be two different numbers on an account?
No, only one number per account and only one offer can be used per check.
What if I don’t have a mobile phone?
A landline phone number can be entered and you can track your points online through our site.
How do I check to see how many points I have?
Text “Points” to (302)495-5355 and you will receive a text with your current point balance or you can go to the Chesapeake Inn website and track your points.
How do I earn points?
Every time you spend money at any of our locations you earn points. You simply text your point’s code located at the bottom of your check to (302)495-5355. If you do not have a mobile phone a staff member can add your points to your check for you. You earn points on food and beverage purchases only.
How do I see what eligible offers I have to use while dining?
Text “Resend” to (302)495-5355 and you will receive texts of your offers. If no mobile phone a server can look it up for you.
What happens when I delete my offer text? Do I lose that offer?
No, your offers are always valid until their expiration date. If you delete your offer text, just text the word ‘‘Resend” to (302)-495-5355 to see all available offers.
How do I redeem an offer?
Text “Redeem” to (302)495-5355 and you will receive a text message stating your offer was redeemed and your check has been discounted. You will see the mobile discount on your check. If you do not have a mobile phone a staff member can select your eligible offer and discount for you.
How do I track points online?
Go to our website and click on the VIP Loyalty program and enter your code.
What is my code?
After your first initial visit you will receive a text to complete sign up. This is where you will setup your password or code to enter your personal information...full name, address, email, birth date, etc.
How do I update any personal information to my account? Ex: name change or email change?
Go to the website and click on the VIP Loyalty program. Then enter your code and click on Edit Profile.
How long are the offers valid?
The point level offers are valid for 30 days. Some special rewards have shorter time frames to use them.
Are there any restrictions on when an offer may be used?
Yes, offers can’t be combined with other offers or promotions. Also, the system will automatically lock redemptions on holidays and holiday weekends so no offers can be used. It can only be used on parties of 20 or less.
Can I earn points when I purchase gift cards?
No, points can’t be earned on the purchase of gift cards only on the redemption.
Can multiple people at my table use offers?
No, only one offer per check. A check may be split but it will have the same check number. Only one discount per check number.
Can multiple people at my table earn points?
No, the system will award the points to the first number who texts the points code. The next person will get a response saying sorry.
How long are points codes valid for?
The points code that prints at the bottom of your guest check is only valid for 48 hours from the time that is stated on the check.
Can I earn points on off-premise catered events, private functions and/or structured events in the restaurant?
No. These types of events require us to design specials menus, pricing and guidelines.